Terms & Conditions

introduction

Welcome to Sixt Alpine Chalet, 240 Chemin de la Chalettaz, Sixt Fer à Cheval,74740, Haute Savoie. Sean Dunning trading as Sixt Alpine Chalet (“Sixt Alpine Chalet”, “We”, “Us”, “Our”) hereby give notice that any booking You make for rental of all or part of the chalet Sixt Alpine Chalet is subject to the following conditions. If You place a booking with us, You accept these conditions. Please read them carefully.

This contract is between Sixt Alpine Chalet and the party leader (“You”, “Guest”, “Your”) who must be at least 18 years of age and must sign the booking form accepting these conditions on behalf of all persons in Your party, including those substituted or added by agreed amendment of the booking. Only persons declared on the booking form are entitled to use the property. A binding contract exists between Sixt Alpine Chalet and the party leader when we have received your booking form, and relevant payment, and when a confirmation invoice has been sent by us to you.

COVID 19 – SPECIFIC TERMS AND CONDITIONS

For reservations for the Winter 20/2021 and Summer 2021 seasons only, the following terms and conditions will be applied in
relation to the Covid pandemic. 

Holiday rental cancellation terms are subject to French legislation. The French government may decide to introduce specific measures for

tourism which could modify the terms that can or must be applied.

 

You are strongly advised to obtain travel insurance and ensure that your policy offers the best cover possible, in particular for the medical risks for you and your family that may affect your ability to travel.

 

Assuming that the Covid situation remains in the first half of 2021, to allow you to make a comfortable decision in relation to the probable situation for the dates of your stay, the balance payment date for bookings made before 31/7/2021 will be fixed at 4 weeks before the start of the rental (the Arrival date), rather than the usual 8 weeks. This date is the cornerstone which determines the applicable terms. If a condition of Force Majeure (see the notes below for the definition of Force Majeure and the applicable instances) due to the Covid epidemic is established for the dates of your stay, the following Cancellation policy will apply;

 

Cancellation at least 4 weeks before Arrival date: We will refund the deposit amount paid.

 

Cancellation less than 4 weeks before Arrival date: We will attempt to move your stay to different dates. This can be later in the same year or for similar dates the next year and is subject to the availability at that that time. A new rental contract will be established for the revised dates. If there is a seasonal price difference between the original dates and the revised dates, this will be taken into account by a further payment or a partial refund from the owner.

 

Reservations made within 4 weeks of the Arrival date, with full payment: As the situation for the rented dates can be anticipated at the moment of entering into the rental contract, the client accepts the remaining inherent risks.


For a major and entirely unforeseen event which may invoke Force Majeure, a modification of the rented dates, as above, may be proposed but solely at our discretion.

 

DEFINITION OF FORCE MAJEURE FOR TOURISM

 

“Exceptional and inevitable circumstances appearing at the place of destination, or in its immediate proximity, which are outside the control of the client or supplier, and which have important consequences for the execution of the rental contract, or the transport to or from the destination, and which cannot be resolved or avoided by all reasonable means.”

This excludes reasons relating to personal or economic circumstances.

This excludes reasons relating to health, for which the client must ensure adequate cover by travel insurance.

In the light of the knowledge of the situation and the inherent risks, the application of Force Majeure is now determinable in function of the foreseeable nature of the difficulty. The application of Force Majeure may be invalidated if, at the time of reservation, there was already a manifestly uncertain situation for the intended dates of the travel or stay.

 

EXAMPLES FOR GUIDANCE

 

Force majeure applicable for the holiday rental contract.

The Covid-specific cancellation terms apply.

·        Lock-down (confinement) at the client’s place of residence, not foreseeable at the time of making the reservation.

·        Lock-down (confinement) at the holiday destination, not foreseeable at the time of making the reservation.

·        Border closure, not foreseeable at the time of making the reservation.

·        Travel quarantine applied at the holiday destination, not foreseeable at the time of making the reservation.

·        Restrictions of allowed travelling distances, not foreseeable at the time of making the reservation.

·        The government of the client’s place of residence officially classes the destination as “at risk” (FCDO list in the UK), or restricts travel to and from the destination, not foreseeable at the time of making the reservation (1).

·        A cancellation by the property owner, relating to the epidemic, due to a closure of the establishment, or other impossibility to fulfil his/her contract.

 

Force majeure NOT applicable for the holiday rental contract.

The standard cancellation terms apply.

·        Fears of contamination at the destination or of inadequate safety procedures.

·        Fears concerning travel to and from the destination.

·        Certain infrastructures or services not being open at the time of the stay.

·        The client or a member of the group intending to travel is infected by Covid (2).

·        The client or a member of the group intending to travel is declared as a Covid contact (2).

·        The client or a member of the group intending to travel is declared “at risk” due to a medical condition or age (2).

·        Modifications to transport to or from the destination becoming inconvenient or costly.

·        Supplier’s cancellation of the travel tickets for the client or a member of the group intending to travel.

·        Changes in personal or economic circumstances.

 

(1) It is understood that if, in an unforeseeable manner, a destination becomes officially considered “at risk” for the dates of the planned travel this may invalidate the client’s travel insurance cover or health cover, making Force Majeure applicable. However, if, at the time of reservation, the destination is already officially considered “at risk” and possibly to remain so, the client must accept the risk of potential losses and therefore cannot invoke Force Majeure.

 

(2) The client must ensure that cancellations due to existing or future medical conditions are covered by adequate travel insurance and therefore cannot invoke Force Majeure.

 

Outside the specific conditions defined here for Force Majeure, if the supply of the accommodation can be provided as per the contract, our standard cancellation terms below apply (see “Cancellation By You”). However, if you need to cancel at any time prior to arrival due to a reason that does not establish Force Majeure we will try to rebook the dates you have booked. If we are successful we will give you a refund based on how much we have resold your dates for, minus a 10% administration charge. For example, if you paid €1000 and cancel within 2 weeks and we rebook for €800, we will refund you €800 less 10% = €720.
If we are unable to rebook your dates no refund will be given. 

 

STANDARD TERMS AND CONDITIONS

BOOKING AND PAYMENT

 

A booking is deemed as confirmed on receipt of a completed booking form and payment of the appropriate deposit (see Fully Catered T&Cs and Self Catered T&Cs for details). If the deposit payment is not received on time, we reserve the right to treat the booking as cancelled by you.

The balance payment must be paid at least 8 weeks before the start date of the booking. If this is not done, the cancellation charges as set
out in the paragraph ‘Cancellation by you’ will be payable.

Bookings made within 8 Weeks of arrival are payable in full immediately.

All payments can be made by bank transfer to the bank account details provided by us.

 

CHANGES BY YOU

 

If you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist, we cannot guarantee that we will be able to meet any such requests. Where we can meet a request, an amendment fee of £15 per booking form may be payable providing that we receive the request at least 56 days before departure. Request to change all names on a booking received at any time and request to make any other change received less than 30 days before arrival (except as set out below) will be treated as a cancellation of the booking. The cancellation charges set out in the paragraph ‘Cancellation by You’ will then be payable. If you or any member of your party are prevented from travelling, that person may transfer their place on the booking to someone else (introduced by you) provided we are notified not less than 14 days before departure and paid an amendment fee of £15 per person together with all costs we incur and/or our suppliers incur as a result.

 

CANCELLATION BY YOU

Should you need to cancel your booking, we must be notified in writing by the party leader who signed the Booking Form. Your notice of cancellation will only be effective when it is received in writing by us at Sixt Alpine Chalet by either post or e-mail.

 

Notification Prior to Departure Cancellation Charge;

 

  • More than 8 weeks before arrival – Deposit paid
  • 4 – 8 weeks before arrival – 50% of booking value
  • 2 – 4 weeks before arrival – 75% of booking value
  • Less than 2 weeks before arrival – 100% of booking value

Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking. Depending on the reason for cancelling, you may be able to reclaim these cancellation charges (less any applicable excess) from your insurance company. You must, however, pay the cancellation charges due to us first. We reserve the right to re-sell any part of a cancelled holiday and this does not affect our right to levy cancellation fees. We will provide any necessary documentation to assist any travel insurance claim you might make.

 

TRAVEL INSURANCE

 

It is a condition of booking that you have an adequate travel insurance policy in place covering you and all members of your party for the duration of your booking. In the event of an emergency, should you not have adequate insurance cover, we will offer all reasonable assistance but it must be understood that you will be responsible for any costs involved. Please read your policy details carefully. It is your responsibility to ensure that your insurance cover is adequate for the particular needs of you and your party.

 

CHANGES & CANCELLATION BY SIXT ALPINE CHALET

 

We reserve the right to make minor alterations to brochure, website and holiday details before and after bookings have been confirmed. In the case of a minor or significant alteration being made we will advise you at the earliest possible date.

In the event of a significant alteration, you may accept it or cancel your holiday and receive a full refund. Sixt Alpine Chalet will pay no compensation. Very occasionally, it may be necessary for us to cancel a confirmed holiday. We must reserve the right to do so. If we do so you will receive a full refund of all monies paid. We accept no legal liability and will pay no compensation. Very rarely, we may be forced to curtail your holiday where circumstances amounting to ‘Force Majeure’ occur as described below. In this very unusual situation, we regret we cannot make any refunds (except where refunds are available from a supplier), meet any costs or expenses you may incur as a result or pay any compensation.

 

FORCE MAJEURE

 

We accept no legal liability and no compensation will be paid if We are forced to cancel, curtail or in any way change Your holiday due to
circumstances beyond Our control, including but not limited to war, civil unrest, industrial dispute, natural disaster, fire, technical problems with
transport, closure or congestion of airports or ports, adverse weather conditions and any other similar event.

 

OUR LIABILITY

We accept responsibility for ensuring that all parts of our contract with you are properly performed subject to the following exceptions. We cannot accept liability where any failure to perform or improper performance, was due to:

* The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party, or * Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the services in question could not have foreseen or forestalled even with all due care. In the event of any liability being accepted, we shall not be liable for more than the cost of the accommodation booked with Sixt Alpine Chalet.

We accept no responsibility for any of Your personal belongings, including money, electrical and IT equipment and official documents, both inside and outside the chalet and any vehicles operated by Sixt Alpine Chalet.

 

CLIENT LIABILITY

When you book a holiday with us, you accept responsibility for any loss or damage caused by you or any member of your party. Full payment of any such loss or damage must be made at the time to ourselves or the third party concerned.

If you fail to do so, you must indemnify us against any claims (including legal costs) made against us as a result of your actions. We expect all clients to have respect for other people and property. If in our reasonable opinion you or any member of your party behaves in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party, (including other clients and staff) or damage to property, we reserve the right to terminate the holiday of the person concerned without notice. In this situation, our responsibilities towards that person (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses they may incur as a result. We will not make any refunds or pay any compensation to the individual involved or to members of his/her party or associates wishing to curtail their holiday as a result.

PRICES

 

We aim to ensure that prices shown on Our Website are current and accurate at all times. However, We reserve the right to adjust prices at
any time before You make Your booking and We will confirm them at the time of Your booking.

Any prices given for activities, equipment hire, instruction and ski passes displayed on our website or on any documentation provided by us, were as accurate as possible at the time of going to press. We cannot however accept responsibility for any variation between that time and the date of your holiday.

 

COMPLAINTS

If you have any complaint, or any suggestion as to how we might improve our service, please raise it during your stay, or write to us at the address below or email us at info@sixtalpinechalet.com

CHILDREN

You must inform us if there are children (aged 15 or under) in your party and give us their dates of birth. Please be aware that the chalet is in a rural position and as such extra care should be taken with younger children.

PETS

 

We accept pets at our discretion and make a charge for them. Please note that the garden is not enclosed and dogs must be controlled at all
times. Pets are strictly forbidden from entering the bedrooms or from sitting on the furniture. 

 

BEHAVIOUR

 

House rules must be respected at all times and You must treat the property, its furnishings, fittings, utensils and other facilities with care and respect. You undertake to behave in such a manner as not to disrupt the enjoyment of others, whilst at our accommodation. The holiday of any person in breach of the clause may be terminated immediately and we will have no further contractual obligations towards him/her or them.

Any loss or damage incurred to the property must be reported to us straight away. In addition, we reserve the right to recover at any time the cost (or estimated cost) of any loss, damage or breakage caused by you. In all cases, the party leader will be held responsible for the behaviour of all members of their party and any costs incurred by them in the event of loss, damage or breakage. We cannot accept responsibility for the actions of any clients or be held liable for any claims made against them.

 

PASSPORTS, VISA & HEALTH REQUIREMENTS

We cannot accept any liability if you are refused entry onto a flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline or authority. Requirements may change and you should check the up-to-date position with the Passport Office and your doctor in good time before departure.

SMOKING

Please note that smoking is strictly forbidden in the chalet. 

OUTDOOR SHOES

 

We ask You not to Wear outdoor shoes in the chalet. Please bring indoor shoes or slippers. 

 

LEGAL

 

These terms and conditions are subject to French law.

 

All information, including contact details, supplied to Us by You during the enquiry and booking process will remain confidential and will not be shared with any companies or organisations – other than in the case of organising a transfer with another operator.

 

Any dispute between Us and You or third party that is not resolved by an agreement acceptable to both parties shall be referred to an
intermediary. If this is not successful then the matter shall be dealt with through the French legal system.

 

We may update the Website and the Terms and Conditions without notice. 

SPECIFIC terms and conditions


SELF CATERED BOOKINGS

In order to confirm your booking, we require a deposit to the value of 25% of the total booking value. In addition, we require a £450/€500 security bond to be paid at the time of the final balance. This is repaid to you via bank transfer within 2 weeks after your departure date, subject to a satisfactory inspection of the chalet. Please note: If the chalet is not left in a satisfactory condition, we have the right to deduct an appropriate amount to cover the cost of additional cleaning or repairs.

FULLY CATERED AND B&B BOOKINGS

In order to confirm your booking, we require a deposit to the value of €100 per person for a Fully Catered booking. 

For a B&B booking, a deposit of 50% of the total booking value is required to confirm the booking.

 

AIRPORT TRANSFERS

The following Terms and Conditions apply if you have booked transfers from an airport (typically Geneva) to Sixt Alpine Chalet. Please note that the General Terms and Conditions also apply to airport transfer bookings. These conditions also apply to any other transport offered by Sixt Alpine Chalet (e.g. transport from the chalet to the ski lifts).

CANCELLATION BY YOU

 

If You wish to cancel Your arranged travel with us, You can do this at any time but with as much notice as possible.  

Cancellation by us. We reserve the right to cancel Your transfer if circumstances beyond Our control make it impossible to carry out the transfer (see Force Majeure). Written confirmation of any cancellation will be provided if the cancellation is more than 72 hours before the transfer. Verbal confirmation of cancellation will be provided if cancellation is less than 72 hours before the transfer. The customer is entitled to a full refund of any monies paid. In this case we will do our best to find an alternative supplier but we are not liable for any costs incurred or any difference in price. 

 

UNACCEPTABLE AND FRAGILE ITEMS

You should not include in Your luggage:

·       Items that are likely to endanger the other passengers, the driver, or anyone coming into contact with vehicles or Our customers

·       Items that are prohibited by laws, regulations or orders of any country visited during Your transfer c) Illegal drugs, firearms, explosives, fireworks, flammable liquids

·       Objects or items (including foods) that emit foul odours

·       We reserve the right to refuse to accept baggage for carriage unless it is properly packed in suitcases or other suitable containers to ensure safe transport. We will not accept liability for fragile items. This includes sports equipment or musical instruments that could be damaged in transit. These items must be properly packed in suitable bags or boxes.

·       Search of baggage For reasons of safety and security, We may ask You to authorise and consent to a search of Your luggage. This will be done if We suspect You are in possession of any items listed in 8.3 “Unacceptable and fragile items.” If consent is not given, We reserve the right to refuse to carry Your luggage.

 

LOADING THE LUGGAGE

 

It is the responsibility of the driver to load all the baggage that is submitted by passengers. We will not be held responsible for any bags that Were not presented at time of loading. It is the passenger’s responsibility to ensure that all baggage was presented to the driver.

 

PERSONAL EFFECTS

 

It is the passenger’s responsibility to ensure that they collect all personal belongings at the end of the trip. We are not responsible for items misplaced, lost or abandoned.

 

UNLOADING OF BAGGAGE

 

It is the responsibility of the group leader to ensure baggage unloaded is distributed to people in the group. You must collect Your baggage as soon as it is available for collection at Your destination. Go Massif will not accept responsibility for any luggage, personal effects or other items left in Our vehicles.

 

It is advisable that You insure Your luggage against loss, damage or delay. Please check the terms and conditions of Your travel insurance policy.

 

CUSTOMS CHECKS

 

When it is necessary to stop for passport control, immigration or customs checks, the vehicle can be delayed to allow all the normal controls to be carried out. If a passenger is detained We will help if We can but We cannot be responsible for them. We will not be liable for any costs You incur as a result of a Customs delay.

Children Persons under 16 years must be accompanied by a responsible person aged 18 or over.

 

CHILD SEATS

 

You must inform us in advance if You wish Us to provide child seats. You must indicate the type(s) of seat(s) You need. All children under 1.35 meters must be seated in an appropriate seat. If You do not specify which category of seat Your child belongs, We cannot guarantee their transportation with Us.

 

STOP EN-ROUTE

 

Any stops en route must be pre-arranged with Us and is at Our discretion.

 

CONDUCT OF PASSENGERS

 

Please note the following rules: (If You think You or Your group will not be able to follow these rules please do not book travel with us). Clients are expected to behave in accordance with law and be respectful and sensitive towards Our drivers and any other guests in the vehicle. Consumption of food and beverages (other than water) is not permitted in the vehicles. Mobile phones must be used with consideration to the comfort of other passengers. You should not consume alcohol during the trip. You should not take illegal drugs in Our vehicles. You should not board Our vehicles under the influence of alcohol or illegal drugs. You should not board Our vehicles if You are seriously ill or suffering from a contagious disease. You should not leave rubbish or soil Our vehicles in any way.

 

CONSEQUENCES OF MISCONDUCT

 

If You violate any of the basic rules of behaviour, or We have reason to believe that You may continue in any way that violates these rules of behaviour, We are entitled to prohibit You from travelling with us. If You are in violation of any rule, We assume that You have terminated Your contract with us. You and Your luggage will be refused transportation. Any failure to comply with requests to leave a vehicle will result in us contacting the police. The group leader is responsible for payment of a fee of 50 Euros for cleaning (payable to driver) if any member if their group drops litter, spills liquids or soils the vehicle in anyway. Any person who physically abuses or attempts to physically abuse one of Our representatives, drivers or subcontractors will be reported to the police. Any damage to Our vehicles by a client must be paid for immediately. If payment is not or will not be made, then We will pursue legal action against the group leader in order to obtain payment for damage.

 

Our liability of passenger behaviour toward others. We cannot be held responsible for the actions, improper or otherwise, of passengers towards one another.

   

INSURANCE

 

We accept no responsibility for any of Your personal belongings, including money, electrical and IT equipment and official documents, both inside and outside of our vehicles. We strongly advise You to have travel insurance to cover against cancellation by You, missed or cancelled flights, medical assistance & repatriation in the event of illness or injury (including sports cover where applicable), loss of baggage, money and other expenses.

The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Us. Please ensure You have adequate insurance cover.

 

DURING YOUR JOURNEY

 

All passengers are required to wear seat belts in any vehicle(s) operated by Us. It is the responsibility of parents or guardians of any passenger under the age of 16 to ensure that their seat belts are fastened properly and for the whole duration of any journey.

Eating is not permitted in any vehicle operated by Us.

The consumption of alcohol or narcotics is not permitted in any vehicle operated by Us.

Smoking is not permitted in any vehicle operated by Us.

We reserve the right to refuse transport services to any passenger who appears to be under the influence of alcohol or drugs or who is behaving in an abusive or threatening manner towards We staff or other passengers. We reserve the right to terminate transport services immediately should this situation arise. No refunds will be given in part or whole in these circumstances and the Company has no responsibility to assist in making alternative arrangements. This right is delegated to all members of Our staff including drivers and airport representatives.

Any passenger who soils a vehicle operated by Us as a result of alcohol or drug consumption shall be responsible for an immediate charge of EUROS 100 to cover cleaning costs. This must be paid directly to the driver at the time of the incident. In cases where this charge cannot be paid or payment is refused all future reservations with Us will be cancelled and no refund given to the client. 

With the exception of guide dogs, no animals are permitted in any vehicle operated by Us.

Clients must not leave litter or rubbish of any kind in the vehicle.

Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.

 

SERVICE FAILURE

 

We will endeavour, at all times, to ensure that all journeys reach their destination on time. In the event of delays, We will not accept any liability for resulting costs incurred by You due to circumstances out of Our control. These circumstance can include, but are not limited to, the following examples:

·        Road traffic delays due to accident or congestion

·        Deaths or accidents causing injury on the roads

·        Vehicle breakdowns

·        Unforeseen problems caused by other passengers.

·        Industrial action.

·        Civil unrest

·        Any action of a third party that damages vehicles

·        Severe Weather conditions

·        Actions of the police, customs officers or any other government officer that results in delay

·        Force Majeure (eg: war, natural disaster, act of god etc)

 

FORCE MAJEURE

 

At any time after a booking is confirmed; bookings can be diverted, postponed or delayed, if We reasonably believe it is justified by circumstances beyond Our control or for security reasons. In the case of postponements, delays or other changes to a reservation, We will not be liable for costs incurred to passengers. These costs include the cost of food, accommodation and onward transportation.

 

LEGAL

 

We reserve the right to apply fuel surcharges to any journey booked by a client to reflect unforeseen rises in the local cost of fuel.

HOT TUB

The following rules must be followed when using the hot tub (available winter season only). We have the right to withdraw a guests use if they fail to comply with these rules.

 

MAXIMUM CAPACITY 6 PERSONS

 

For the comfort of all our guests, please do not use the hot tub after 7pm.

Please be very careful if you are handling the cover. Any damage to the cover or the lifting mechanism will be payable by the guest responsible. If in any doubt, please ask Sean or Julia. If you replace the cover after use, please ensure the 2 buckles are securely fastened.

Body lotions, sun creams etc. should be washed off before using the hot tub as they will reduce the effectiveness of the chemicals.

Please use shoes when going to and from the hot tub to avoid debris entering the hot tub.

Swim suits MUST be worn.

Enter the tub slowly and carefully to avoid injury.

Absolutely NO jumping or diving.

Do NOT put your head under the water.

No children under 10 years.

Bathers under 18 must be accompanied and supervised by an adult.

To avoid contamination and possible shutting down and emptying of the hot tub, no drinks are allowed in or near the tub.

NO glass or sharp objects in the spa area.

NEVER allow electrical items within 3 metres of the hot tub due to risk of electric shock.

Do not use the hot tub after a heavy meal.

If you feel nauseous, dizzy or faint, exit the tub immediately.

Do not use the spa under the influence of alcohol or drugs.

Do not use soaps or oils in the tub.

Do not sit, stand or lie on the cover.

People with infectious diseases, open sores or wounds should NOT use the hot tub because of the risk of spreading infection.

Consult your doctor before using the tub if;

·        You are pregnant.

·        You are receiving medical treatment or have a long-term illness such as a heart condition, diabetes, high or low blood pressure.

Ladies must not use the hot tub during their menstrual cycle.

If any incidents occur which adversely affects the quality of the water or introduces any debris into the hot tub necessitating additional treatment and/or draining, cleaning and refilling, there will be a charge of €100 for the work required. This will be deducted from the security deposit (self-catering guests) or charged directly (catered guests).

The owners and managers of Sixt Alpine Chalet accept no responsibility for any problems or incidents occurred as a direct or indirect result of hot tub use. Due to length of time required to drain, clean, refill and heat the new water, the hot tub may not be available for the entire duration of your stay. This work will be carried out as part of the changeover process and we will endeavour to minimise the time the hot tub is not available for use.

Use of the hot tub is strictly at your own risk.

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