Welcome to Sixt Alpine Chalet, 240 Chemin de la Chalettaz, Sixt Fer à Cheval,74740, Haute Savoie. Sean Dunning trading as Sixt Alpine Chalet (“Sixt Alpine Chalet”, “We”, “Us”, “Our”) hereby give notice that any booking You make for rental of all or part of the chalet Sixt Alpine Chalet is subject to the following conditions. If You place a booking with us, You accept these conditions. Please read them carefully.
This contract is between Sixt Alpine Chalet and the party leader (“You”, “Guest”, “Your”) who must be at least 18 years of age and must sign the booking form accepting these conditions on behalf of all persons in Your party, including those substituted or added by agreed amendment of the booking. Only persons declared on the booking form are entitled to use the property. A binding contract exists between Sixt Alpine Chalet and the party leader when we have received your booking form, and relevant payment, and when a confirmation invoice has been sent by us to you.
COVID 19 – SPECIFIC TERMS AND CONDITIONS
For reservations for the Winter 20/2021 and Summer 2021 seasons only, the following terms and conditions will be applied in
relation to the Covid pandemic.
Holiday rental cancellation terms are subject to French legislation. The French government may decide to introduce specific measures for
tourism which could modify the terms that can or must be applied.
You are strongly advised to obtain travel insurance and ensure that your policy offers the best cover possible, in particular for the medical risks for you and your family that may affect your ability to travel.
Assuming that the Covid situation remains in the first half of 2021, to allow you to make a comfortable decision in relation to the probable situation for the dates of your stay, the balance payment date for bookings made before 31/7/2021 will be fixed at 4 weeks before the start of the rental (the Arrival date), rather than the usual 8 weeks. This date is the cornerstone which determines the applicable terms. If a condition of Force Majeure (see the notes below for the definition of Force Majeure and the applicable instances) due to the Covid epidemic is established for the dates of your stay, the following Cancellation policy will apply;
Cancellation at least 4 weeks before Arrival date: We will refund the deposit amount paid.
Cancellation less than 4 weeks before Arrival date: We will attempt to move your stay to different dates. This can be later in the same year or for similar dates the next year and is subject to the availability at that that time. A new rental contract will be established for the revised dates. If there is a seasonal price difference between the original dates and the revised dates, this will be taken into account by a further payment or a partial refund from the owner.
Reservations made within 4 weeks of the Arrival date, with full payment: As the situation for the rented dates can be anticipated at the moment of entering into the rental contract, the client accepts the remaining inherent risks.
For a major and entirely unforeseen event which may invoke Force Majeure, a modification of the rented dates, as above, may be proposed but solely at our discretion.
DEFINITION OF FORCE MAJEURE FOR TOURISM
“Exceptional and inevitable circumstances appearing at the place of destination, or in its immediate proximity, which are outside the control of the client or supplier, and which have important consequences for the execution of the rental contract, or the transport to or from the destination, and which cannot be resolved or avoided by all reasonable means.”
This excludes reasons relating to personal or economic circumstances.
This excludes reasons relating to health, for which the client must ensure adequate cover by travel insurance.
In the light of the knowledge of the situation and the inherent risks, the application of Force Majeure is now determinable in function of the foreseeable nature of the difficulty. The application of Force Majeure may be invalidated if, at the time of reservation, there was already a manifestly uncertain situation for the intended dates of the travel or stay.
EXAMPLES FOR GUIDANCE
Force majeure applicable for the holiday rental contract.
The Covid-specific cancellation terms apply.
· Lock-down (confinement) at the client’s place of residence, not foreseeable at the time of making the reservation.
· Lock-down (confinement) at the holiday destination, not foreseeable at the time of making the reservation.
· Border closure, not foreseeable at the time of making the reservation.
· Travel quarantine applied at the holiday destination, not foreseeable at the time of making the reservation.
· Restrictions of allowed travelling distances, not foreseeable at the time of making the reservation.
· The government of the client’s place of residence officially classes the destination as “at risk” (FCDO list in the UK), or restricts travel to and from the destination, not foreseeable at the time of making the reservation (1).
· A cancellation by the property owner, relating to the epidemic, due to a closure of the establishment, or other impossibility to fulfil his/her contract.
Force majeure NOT applicable for the holiday rental contract.
The standard cancellation terms apply.
· Fears of contamination at the destination or of inadequate safety procedures.
· Fears concerning travel to and from the destination.
· Certain infrastructures or services not being open at the time of the stay.
· The client or a member of the group intending to travel is infected by Covid (2).
· The client or a member of the group intending to travel is declared as a Covid contact (2).
· The client or a member of the group intending to travel is declared “at risk” due to a medical condition or age (2).
· Modifications to transport to or from the destination becoming inconvenient or costly.
· Supplier’s cancellation of the travel tickets for the client or a member of the group intending to travel.
· Changes in personal or economic circumstances.
(1) It is understood that if, in an unforeseeable manner, a destination becomes officially considered “at risk” for the dates of the planned travel this may invalidate the client’s travel insurance cover or health cover, making Force Majeure applicable. However, if, at the time of reservation, the destination is already officially considered “at risk” and possibly to remain so, the client must accept the risk of potential losses and therefore cannot invoke Force Majeure.
(2) The client must ensure that cancellations due to existing or future medical conditions are covered by adequate travel insurance and therefore cannot invoke Force Majeure.
Outside the specific conditions defined here for Force Majeure, if the supply of the accommodation can be provided as per the contract, our standard cancellation terms below apply (see “Cancellation By You”). However, if you need to cancel at any time prior to arrival due to a reason that does not establish Force Majeure we will try to rebook the dates you have booked. If we are successful we will give you a refund based on how much we have resold your dates for, minus a 10% administration charge. For example, if you paid €1000 and cancel within 2 weeks and we rebook for €800, we will refund you €800 less 10% = €720.
If we are unable to rebook your dates no refund will be given.
STANDARD TERMS AND CONDITIONS
BOOKING AND PAYMENT
A booking is deemed as confirmed on receipt of a completed booking form and payment of the appropriate deposit (see Fully Catered T&Cs and Self Catered T&Cs for details). If the deposit payment is not received on time, we reserve the right to treat the booking as cancelled by you.
The balance payment must be paid at least 8 weeks before the start date of the booking. If this is not done, the cancellation charges as set
out in the paragraph ‘Cancellation by you’ will be payable.
Bookings made within 8 Weeks of arrival are payable in full immediately.
All payments can be made by bank transfer to the bank account details provided by us.
CHANGES BY YOU
If you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavor to assist, we cannot guarantee that we will be able to meet any such requests. Where we can meet a request, an amendment fee of £15 per booking form may be payable providing that we receive the request at least 56 days before departure. Request to change all names on a booking received at any time and request to make any other change received less than 30 days before arrival (except as set out below) will be treated as a cancellation of the booking. The cancellation charges set out in the paragraph ‘Cancellation by You’ will then be payable. If you or any member of your party are prevented from travelling, that person may transfer their place on the booking to someone else (introduced by you) provided we are notified not less than 14 days before departure and paid an amendment fee of £15 per person together with all costs we incur and/or our suppliers incur as a result.
CANCELLATION BY YOU
Should you need to cancel your booking, we must be notified in writing by the party leader who signed the Booking Form. Your notice of cancellation will only be effective when it is received in writing by us at Sixt Alpine Chalet by either post or e-mail.
Notification Prior to Departure Cancellation Charge;
- More than 8 weeks before arrival – Deposit paid
- 4 – 8 weeks before arrival – 50% of booking value
- 2 – 4 weeks before arrival – 75% of booking value
- Less than 2 weeks before arrival – 100% of booking value
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking. Depending on the reason for cancelling, you may be able to reclaim these cancellation charges (less any applicable excess) from your insurance company. You must, however, pay the cancellation charges due to us first. We reserve the right to re-sell any part of a cancelled holiday and this does not affect our right to levy cancellation fees. We will provide any necessary documentation to assist any travel insurance claim you might make.
It is a condition of booking that you have an adequate travel insurance policy in place covering you and all members of your party for the duration of your booking. In the event of an emergency, should you not have adequate insurance cover, we will offer all reasonable assistance but it must be understood that you will be responsible for any costs involved. Please read your policy details carefully. It is your responsibility to ensure that your insurance cover is adequate for the particular needs of you and your party.
CHANGES & CANCELLATION BY SIXT ALPINE CHALET
We reserve the right to make minor alterations to brochure, website and holiday details before and after bookings have been confirmed. In the case of a minor or significant alteration being made we will advise you at the earliest possible date.
In the event of a significant alteration, you may accept it or cancel your holiday and receive a full refund. Sixt Alpine Chalet will pay no compensation. Very occasionally, it may be necessary for us to cancel a confirmed holiday. We must reserve the right to do so. If we do so you will receive a full refund of all monies paid. We accept no legal liability and will pay no compensation. Very rarely, we may be forced to curtail your holiday where circumstances amounting to ‘Force Majeure’ occur as described below. In this very unusual situation, we regret we cannot make any refunds (except where refunds are available from a supplier), meet any costs or expenses you may incur as a result or pay any compensation.
We accept no legal liability and no compensation will be paid if We are forced to cancel, curtail or in any way change Your holiday due to
circumstances beyond Our control, including but not limited to war, civil unrest, industrial dispute, natural disaster, fire, technical problems with
transport, closure or congestion of airports or ports, adverse weather conditions and any other similar event.
We accept responsibility for ensuring that all parts of our contract with you are properly performed subject to the following exceptions. We cannot accept liability where any failure to perform or improper performance, was due to:
* The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party, or * Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the services in question could not have foreseen or forestalled even with all due care. In the event of any liability being accepted, we shall not be liable for more than the cost of the accommodation booked with Sixt Alpine Chalet.
We accept no responsibility for any of Your personal belongings, including money, electrical and IT equipment and official documents, both inside and outside the chalet and any vehicles operated by Sixt Alpine Chalet.
When you book a holiday with us, you accept responsibility for any loss or damage caused by you or any member of your party. Full payment of any such loss or damage must be made at the time to ourselves or the third party concerned.
If you fail to do so, you must indemnify us against any claims (including legal costs) made against us as a result of your actions. We expect all clients to have respect for other people and property. If in our reasonable opinion you or any member of your party behaves in such a way as to cause or to be likely to cause distress, danger or annoyance to any third party, (including other clients and staff) or damage to property, we reserve the right to terminate the holiday of the person concerned without notice. In this situation, our responsibilities towards that person (including any return transport arrangements) will immediately cease and we will not be responsible for meeting any costs or expenses they may incur as a result. We will not make any refunds or pay any compensation to the individual involved or to members of his/her party or associates wishing to curtail their holiday as a result.
We aim to ensure that prices shown on Our Website are current and accurate at all times. However, We reserve the right to adjust prices at
any time before You make Your booking and We will confirm them at the time of Your booking.
Any prices given for activities, equipment hire, instruction and ski passes displayed on our website or on any documentation provided by us, were as accurate as possible at the time of going to press. We cannot however accept responsibility for any variation between that time and the date of your holiday.
If you have any complaint, or any suggestion as to how we might improve our service, please raise it during your stay, or write to us at the address below or email us at firstname.lastname@example.org
You must inform us if there are children (aged 15 or under) in your party and give us their dates of birth. Please be aware that the chalet is in a rural position and as such extra care should be taken with younger children.
We accept pets at our discretion and make a charge for them. Please note that the garden is not enclosed and dogs must be controlled at all
times. Pets are strictly forbidden from entering the bedrooms or from sitting on the furniture.
House rules must be respected at all times and You must treat the property, its furnishings, fittings, utensils and other facilities with care and respect. You undertake to behave in such a manner as not to disrupt the enjoyment of others, whilst at our accommodation. The holiday of any person in breach of the clause may be terminated immediately and we will have no further contractual obligations towards him/her or them.
Any loss or damage incurred to the property must be reported to us straight away. In addition, we reserve the right to recover at any time the cost (or estimated cost) of any loss, damage or breakage caused by you. In all cases, the party leader will be held responsible for the behaviour of all members of their party and any costs incurred by them in the event of loss, damage or breakage. We cannot accept responsibility for the actions of any clients or be held liable for any claims made against them.
PASSPORTS, VISA & HEALTH REQUIREMENTS
We cannot accept any liability if you are refused entry onto a flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline or authority. Requirements may change and you should check the up-to-date position with the Passport Office and your doctor in good time before departure.
Please note that smoking is strictly forbidden in the chalet.
We ask You not to Wear outdoor shoes in the chalet. Please bring indoor shoes or slippers.
These terms and conditions are subject to French law.
All information, including contact details, supplied to Us by You during the enquiry and booking process will remain confidential and will not be shared with any companies or organisations – other than in the case of organising a transfer with another operator.
Any dispute between Us and You or third party that is not resolved by an agreement acceptable to both parties shall be referred to an
intermediary. If this is not successful then the matter shall be dealt with through the French legal system.
We may update the Website and the Terms and Conditions without notice.